Careers - OPERATIONS MANAGER

The role of an Operations Manager

Don't hesitate to explore this exciting career opportunity in the garage door industry. Operations Managers are typically found in midsize to large door dealerships due to the amount of management responsibilities that come with the position.  They fill a key role in the management of the business and often supervise more people than any other management position.  They are typically in charge of overall field operations, warehouse activities, fleet and equipment management, safety and the overall customer service function. Direct reports often include dispatchers, customer service reps, field techs and warehouse personnel.

Compensation is commensurate with experience, in the range of $50,00 - $90,000 plus fringe benefits and often an annual incentive bonus. Of course the pay range varies with each employer and region and is heavily dependent on industry experience.

Typical Responsibilities Include, but are not limited to:

  • Manages supervisors who oversee the day-to-day operational and tactical aspects of installing and servicing garage door products, emergency repairs and service agreements for both residential and commercial projects.

 

  • Implements quality assurance programs/procedures to ensure customer satisfaction and to strengthen customer relationships.

 

  • Fosters a culture that ensures excellent customer service by confronting issues openly and quickly, and resolving customer complaints/dissatisfaction.

 

  • Manages dispatchers, customer service reps, field technicians and other operations personnel.  The Operations Manager assesses training for team members and is responsible for their continued training to further their careers in the garage door business.

 

  • Challenges others to develop as leaders while clarifying roles and responsibilities and participates in all programs relating to performance evaluations and career development planning.

 

  • Manages department resources to achieve revenue and profitability goals set for operations department and addresses elevated budgetary issues when they arise.

 

If you're interested in becoming an operations manager, register on GarageDoorJobs.com, post your resume (it's free) and then look over the jobs listed to see if there's one for you.  If you post your resume, even if you don't see a job now, employers seeking to hire an operations manager will be able to find you.