SERVICE MANAGER

Banko Overhead Doors, Inc.

Tampa, FL, USA

Full time

Nov 6

Banko Overhead Doors is seeking a Service Manager to join our team at our Tampa, FL corporate offices.

The ideal candidate is a self-starter, ambitious, hardworking, well organized professional who will manage the field Service Technicians for commercial and residential garage doors.

Responsibilities:

  • Manage the day-to-day workflow for the service department and direct the service technicians' schedules and responsibilities.
  • Perform work in field to quality control the work of your technicians.
  • Manage continual improvement of service technicians including, but not limited to, motivation, new product training and positive review acquisition.
  • Provide oversight during the new technician training process and observe the work of the service technicians assisting where required.
  • Review and evaluate appropriate repair requirements for each job.
  • Evaluate and ensure prior to commencement of work, that the appropriate tools and equipment are working and/or available.
  • Determine if work need to be performed and identify the measures needed to assure approved services of product.
  • Responsible for documenting the work to be performed and reviewing where needed with service technicians and/or customers.
  • Responsible for overseeing the care and maintenance of equipment, tools and vehicles provided by Banko Overhead Doors.
  • Represent Banko Doors with customers and present them in a professional manner.
  • Oversee and direct the Service Technicians to ensure that an explanation of the work to be performed and work finished is provided including a complete description of operating functions, safety systems, operator controls and proper customer maintenance.
  • Analyze, tracking and reporting of technician sales goals, departmental sales goals, etc.
  • Ensure all contracting, reporting and documentation requirements are met.

Qualifications & Skills

Education/Experience:

  • High school diploma/GED required. Associates Degree preferred.
  • Mechanical and electrical skills required.
  • Minimum 3-5 years' experience in the garage door or construction industry is preferred.
  • Capable of analyzing and interpreting industry related regulations/journals.
  • Must be proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
  • Ability to create and execute strategic plans.
  • Demonstrated ability to work efficiently and effectively in an independent manner.
  • Ability to develop customer and area specific marketing/sales growth plans.
  • Exceptional verbal and written, and presentation skills.
  • Can show strength in budget management and accountability.
  • Ability to manage and solve difficult customer situations.
  • Highly motivated self-starter who does not need heavy management.
  • Daily travel throughout West and Central Florida.

Skills, Specialized Knowledge and Abilities:

  • Clean 3 year driving record required.
  • Pre-Employment background check and drug screen required.

Job Type: Full-time

Competitive Benefits Package after 90 days

EOE. Male/Female/Veteran/Disabled. We welcome applications from Veterans and the Disabled.

To apply email resume to: gethired@bankodoors.com

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