Service/Install Department Manager

TexDoor, LLC.

San Antonio, TX, USA

Full time


Nov 16

This job is no longer accepting applications.

Job Description

We are currently looking for a Manager to oversee the process of service and installation of garage doors in the service territory. By developing and maintaining relationships with customers, installation and service crews, deliver world-class customer experience.


• Answer incoming calls from customers regarding service and installation

• Schedule customer installation and service calls

• Dispatch installers/technician

• Inform installers/technicians of all project requirements

• Print and distribute work orders

• Coordinate with warehouse personnel to allow maximum time for proper staging and loading.

• Call customers to confirm scheduled installation and update as necessary

• Document labor hours, parts, completion status, technician notes

• Respond/Resolve to customers who report service and installation concerns

• Maintain communications with the sales staff to ensure smooth installations

• Complete closeout paperwork and submit for billing

General Supervisory Roles of the Manager

• Manage hours to maximize output and increase revenues

• Train and develop coverage within the department to run effectively through vacations and personal days

• Improve skills of technical resources to create a pipeline of people prepared to perform Service and Installations

• Develop and Utilize subcontractors to perform installs to meet customers’ needs

• Hold self and employees accountable to high standards of service and integrity

• Plan and provide regular Safety Meetings

• Manage the daily schedules of support staff

• Provide direction set goals and train personnel to maximize their effectiveness


• Minimum 4-5 years managing people in a fast-paced environment

• 2-years experience as a dispatcher/coordinator preferably in the garage door industry

• Possess strong organizational and time management skills.

• Ability to prioritize multiple simultaneous demands and works well under pressure.

• Ability to think fast and make decisions.

• Ability to work independently and as a team member.

• Excellent written and verbal communication skills.

• Highly Proficient in Microsoft Office Products.

• Ability to overcome objections, solve problems and ensure customer satisfaction.

• Must pass a criminal background check

Based on the needs of the business schedule may vary from 7:00am – 6:00pm Monday – Friday, occasional meetings after 5:00pm that you may have to attend

We offer competitive wages, paid holidays, paid time off (PTO), 401k, health, vision, dental and life insurance.

Salary based on experience

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