Dispatcher

TexDoor, LLC.

San Antonio, TX, USA

Full time

$15 (hourly)

Nov 16

Job Description

We are currently looking for a Dispatcher to coordinate and schedule garage door installations and service calls, develop and maintain customer relationships and dispatch installers/technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls from customers regarding service and installation

• Schedule customer installation and service calls

• Dispatch installers/technician

• Inform installers/technicians of all project requirements

• Print and distribute work orders

• Coordinate with warehouse personnel to allow maximum time for proper staging and loading.

• Call customers to confirm scheduled installation and update as necessary

• Document labor hours, parts, completion status, technician notes

• Respond/Resolve to customers who report service and installation concerns

• Maintain communications with the sales staff to ensure smooth installations

• Complete closeout paperwork and submit for billing


QUALIFICATIONS:

• Minimum 2-years experience as a dispatcher preferably in the garage door industry

• Possess strong organizational and time management skills.

• Ability to prioritize multiple simultaneous demands and works well under pressure.

• Ability to think fast and make decisions.

• Ability to work independently and as a team member.

• Excellent written and verbal communication skills.

• Highly Proficient in Microsoft Office Products.

• Ability to overcome objections, solve problems and ensure customer satisfaction.

• Must pass a criminal background check


Based on the needs of the business schedule may vary from 7:00am – 6:00pm Monday – Friday, occasional meetings after 5:00pm that you may have to attend

We offer competitive wages, paid holidays, paid time off (PTO), 401k, health, vision, dental and life insurance.

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