Shipping/Receiving Manager


Woonsocket, RI, USA

Full time

$45-65k (annually)


Apr 14

Primary Duties:

·      Oversee all inbound deliveries

o  Ensure the receiving personnel is unloading product safely and in a timely manner

o  Check in all product received with customer orders and stock/inventory orders

o  Inspect any damaged/defective product and initiate RGA’s when necessary

o  Ensure all stock is put away in the correct spots – keeping the warehouse organized, clean, and well-labelled.

·      Manage all outbound logistics

o  Work-orders readied and assembled

o  Communicate with each dealer with a load list and the approximate delivery time so they are prepared.

o  Check all loads to make sure the product is loaded in the correct order, un damaged, and properly secured.

o  Be the liaison between the office and the warehouse personnel. Warehouse personnel should never need to come into the office and grab paperwork themselves.

o  Be the liaison between inter-office Banner locations and stock needs

·      Oversee/Manage all pickups

o  Greet the morning rush of customers, helping to get their orders from the customer service people out to the warehouse personnel.

o  Assign pickups to the appropriate warehouse people

o  Assist where necessary

Secondary Duties:

·      Customer Service

o  Answer incoming calls

o  Help answer technical questions

o  Provide stock checks for customers and other customer service personnel

o  Keep up to speed on lead times, keeping track of Out-Of-Stock items

o  Light order entry and quoting

Occasional Duties:

·      Cross-Train in Customer Service and Shipping to cover when someone is out

·      Provide periodic training to warehouse employees and customer service personnel on an as-needed basis

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