Commercial Service Technician – Leads & Helpers
The Commercial Service Technician-Helper is a helper to the primary service provider, the Commercial Service Technician – Lead Man, for Commercial/industrial doors, door opening systems, gate opening systems, and dock leveling systems. Most commercial service work is done on existing doors, opening systems, dock leveling systems, or previously installed gate opening systems.
Work assignments are received from the Commercial Service Technician – Lead Man. Commercial service applications are typically handled by a two-person crew: Lead Man and Helper. It is the responsibility of the Lead Man to plan, coordinate, and carry out the primary service task, as defined by the Commercial Service Manager, with the assistance of the Helper. It is the responsibility of the helper to carry out the directions and tasks assigned by the Lead Man in a positive and productive manner. In cases of disagreement or misunderstanding, the Lead Man has final decision authority.
Service technicians have specific responsibilities in the areas of record keeping for customer billing, time cards for compensation, maintaining service vehicles and equipment, product education and training, safety training, housekeeping at the warehouse and shop, job-site housekeeping, and miscellaneous duties as required by the Lead man and service supervisor.
Because of the nature of door systems in a commercial/industrial environment, these systems may play a critical role in both business continuity for the customer, as well as revenue generation. Accordingly, problems with these types of systems may require immediate and prioritized attention to repair and/or replacement by the Commercial Service Technician – Helper, as directed by the Lead Man.
Service technicians are the first line of support for commercial/industrial customers and are expected to maintain a neat and clean appearance and to treat all customers with decency and respect at all times, regardless of the customer’s mood or disposition
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