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Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer’s sites while providing solutions to keep them safe and efficient.
In the US our headquarters is in Irvine, California and have 29 Service locations across the Western US including CA, OR, WA, AZ, NV, TX and CO. Due to our continued expansion and growth, we now have an opportunity for a full-time Service Technician.
Who you are:
As a Service Technician, you will be responsible for the installation, service, and repair of all Vortex products while providing exceptional Customer Service.
Represent and support Vortex in the field, through product installations, repair or replacement, according to Vortex schedules, procedures, and standards
Complete product installation, repair, and inspection as directed
Follow and comply with processes and procedures while working alone or with others
Read and understand job orders in order to complete jobs fully and correctly
Participation in an on-call rotation is required
Other duties as required
You’re great at:
Clear communication: An ability to communicate clearly and effectively verbally and written is essential
Interpersonal skills: Balances Customer’s and Company’s needs to make sure that the Customer is satisfied, keeps cool under pressure, and builds a reputation as a person who is consistent and direct while still seeking to be helpful
Organization and Time Management: Keeps focused on important activities, keeps truck and work space at Customer site organized and clean, and ensures that company rules are understood and follows them consistently
What you must have:
Education: High School Diploma or General Education Degree (GED)
Experience: 0 to 5 year’s related experience and/or training; equivalent combination of education and experience
Other required knowledge, skills, and abilities:
Ability to read, understand, and comprehend documents such as work instructions, and procedure manuals. Ability to speak effectively and interact with team members and leadership
Ability to solve practical problems and deal with a variety of variables in a situation
A good driving record with valid driver's license
Some experience in field service preferred
Some experience in customer training preferred
Must have basic computer knowledge
We'll train the right candidate! Check out our state of the art training center. Click on the picture for more information.
For over 80 years Vortex, a family owned company, has been the leader in growth and advancement of our people. For over 3 generations we have a proven track record providing training, support and opportunities to succeed. We have invested in state of the art trucks, tools and technology to support our people in 30 locations across the Western US.
We are the Leader in Doors/Security Products, Storefront Glass/Glazing, Garage Doors, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day as you visit different Customer’s sites while providing solutions to keep them safe and efficient.